Our aim is quite simply to provide you with the very best Orkney produce.
This website is owned and operated by:
Orkney's Best Ltd
Hall of Yenstay
Tankerness
Orkney
KW17 2QS
Tel: 01856 861216 ~ Email: thorfinn@orkneysbest.co.uk
GENERAL TERMS
Law of Contract:
When shopping with us online, a Contract of Sale is made between us at the time we accept your order. That contract shall be under English law, irrespective of where you live. By confirming your order on the website you are accepting these terms and conditions.
Quality:
All our goods and services comply with all the standards required by relevant legislation
Ordering:
Our web-site is our shop and all orders should be placed on-line. When your order is received, we will automatically confirm receipt but as you will appreciate, no electronic mail system is totally infallible and if an order goes astray we obviously will not know about it. If, after placing an order, you do not receive an acknowledgement email, please contact us by phone or email to thorfinn@orkneysbest.co.uk so that we can investigate.
Restaurant, hotel and trade orders:
if you are not already a restaurant, hotel or trade customer please email thorfinn@orkneysbest.co.uk and we’ll call you to see how we can help you develop your business.
Price:
The price you pay for a product is the price shown on our website at the time of your order. Meat prices vary up or down according to many factors and website prices may be altered at any time.
MEAT & BUTCHERY PRODUCTS
Delivery: Butchery products
Because the product is fresh, despatch is restricted by Parcel Force schedules- we have to be sure that your parcel will be delivered before the weekend. Our normal depatch days are Monday and Tuesday each week: occasionally we may despatch on Wednesday. Depending on where you live, delivery will be either one or two days after despatch.
Carriage:
We will get your order to you in perfect condition and in the shortest possible time. The delivery method is normally Royal Mail Parcel Post 24 (or sometimes 48 hour) guaranteed delivery though we may use another method if appropriate. For UK mainland orders up to 26kg, ParcelForce delivery costs £12.50 +VATt. Special rates and delivery methods apply to larger quantities so if you wish to discuss a large order, please email thorfinn@orkneysbest.co.uk.
If you live outwith the UK, we may be able to supply you - email us with exact details of where you are and what you are interested in.
Food hygiene:
The meat we supply is fresh and chilled. At your request, or subject to your agreement, it may be frozen. If fresh, it must be kept cool and it is essential that you refrigerate or freeze your order as soon as you receive it. If it is frozen, or you are not intending to cook your order within 24 hours of receipt, you should freeze it.
Packaging:
Our packaging is designed and proven to keep meat at the appropriate temperature for at least 48 hours. Our meat is vacuum–sealed, then packed in an insulated box along with a layer of special material which is similar to a freezer pack. This material can be disposed of in normal household rubbish, or safely re-used in your cool-box or hamper. A couple of hours in the freezer will prepare it and it can be used repeatedly.
Weight Variation:
When you place your order, it will be for a nominal weight of produce, at a specified price. Because orders are individually prepared, there may be some small variation in weight above or below the weight you choose. It is impractical for us to request additional payments or process small refunds so we will do our utmost to ensure that this variation never exceeds more or less than 10%. Items delivered within 10% of the weight ordered shall be deemed complete.
Product substitution:
When you place your order, it will be for a particular product or selection of products. Some products are seasonal and others are always in short supply. There may also be occasions when our suppliers cannot match our demand for prime products and despite best efforts it is possible that we may not always carry stock of everything shown on our web-site. If you order a product which is currently out of stock we will not substitute: we will contact you the day we receive your order to ask your instructions.
This next part is very important:
by placing your order, you are warranting that either someone will be at the address take delivery OR that you have given us (on the order form) instructions where to leave the parcel. Remember that this is fresh product and the contents of a parcel left outside can deteriorate rapidly. The delivery shall be considered made either when you (or someone on your behalf) accepts delivery in person, or when the package is authorised to be left at the unattended premises.
Guarantee of Satisfaction:
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately by one of our Directors and we will do our utmost to resolve any complaint, to your satisfaction, within 7 days. Your statutory rights are not affected. You will understand that due to their perishable nature we are not able to accept returned goods or claims for goods ordered in error.
Non-Delivery Claims:
In the event of your order failing to arrive when expected, please email katherine@orkneysbest.co.uk within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation. Should your order not be delivered within 1 working day of the date given in the website acknowledgement, you will be entitled to a full and immediate refund.
Cancellation:
Depending on what day you place your order, it may be processed within minutes of you sending it so we have to say that when your email has gone, the order has gone. We will try, but we cannot guarantee to be able to cancel or amend an order once it has been placed, so if you need to make an amendment, please phone us immediately. Under the Distance Selling Regulations you have the right to cancel at any time up to 7 days after delivery.
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